Product Purchase
When will you start selling the new product?
We’re thrilled to see your excitement about new products! You can find estimated sales dates for upcoming releases on our global social media channels, Facebook and Instagram, or by subscribing to our newsletter for the latest announcements. Please remember that global release dates are estimates. Actual availability may vary by country due to shipping schedules and local regulations. For the exact availability date of your chosen product, please contact your local dealer.
What can I do if there is a long waiting time for a Pulsar Wildlife product?
We apologize for any inconvenience caused by long waiting times. We are continuously working to align our production with demand to ensure quicker availability of Pulsar Wildlife products. To check when your preferred device will be in stock, please reach out to your local dealer; they can provide you with the estimated arrival dates for specific models. If the wait time does not work for you, consider exploring other models—our range has options that may meet your needs and are often more readily available. For further assistance, feel free to contact us at support@pulsar-vision.com or get in touch with your local dealer directly.
How can I purchase Pulsar Wildlife products if there is no distributor in my country?
Pulsar Wildlife products are available exclusively through authorized distributors and dealers. If there isn’t a local distributor in your country, we recommend checking with online dealers that may offer international shipping to your location. For a complete list of our official representatives, please click here.
Do you sell refurbished or reconditioned Pulsar Wildlife devices?
All Pulsar Wildlife devices are sold through our network of trusted dealers and distributors. For information on refurbished or reconditioned devices, please contact your local dealer directly to see if they offer this option.
Do you offer trade-ins for Pulsar Wildlife products?
Pulsar Wildlife products are sold exclusively through our trusted dealers and distributors. For details on trade-in options for the specific product you’re interested in, please reach out to your local dealer directly.
Can I receive a Pulsar Wildlife product catalog?
To explore our full product range, you can view all devices and accessories on our website here. If you prefer a PDF catalog, please reach out to us at support@pulsar-vision.com. Our team will be glad to provide you with a digital catalog and any additional information you need.
Can I purchase devices directly from Pulsar Wildlife, and where can I find a price list?
Our products are available exclusively through trusted dealers. To purchase a Pulsar Wildlife device, please locate the nearest authorized dealer, where you can shop in-person or online. You can view a list of local dealers here. Many dealers also provide pricing information on their websites. Please note that product availability may vary by country. If a particular product isn’t listed, we recommend reaching out to your dealer directly—they can assist with availability details and let you know if and when the product may be in stock.
Are there any discounts or installment options available for Pulsar Wildlife products?
Since Pulsar Wildlife products are sold through our network of authorized distributors and dealers, we recommend reaching out to your local dealer for information on any available discounts, special deals, or instalment payment options. To find the nearest dealer, click here.
There is no distributor in my country. How can I purchase?
Pulsar Wildlife products are available exclusively through authorized distributors and dealers. If there isn’t a local distributor in your country, we recommend checking with online dealers that may offer international shipping to your location. For a complete list of our official representatives, please click here.If you are a company, contact us and we can discuss possible purchase as a reseller. You can send your details to support@pulsar-vision.com.
Warranty and Repair
What should I do if I have questions that aren’t covered here?
We’re here to help! If you have additional questions, please reach out to your dealer or distributor for assistance. Alternatively, you can send us an email to support@pulsar-vision.com. We’re happy to assist you with anything else you need!
Will I be notified once my device repair is complete?
Since all repairs are handled through your seller, they will notify you as soon as your device is repaired. If you would like a repair status update or an estimated completion date, please contact your seller for the latest information.
Where can I buy spare parts for my Pulsar Wildlife device?
To purchase spare parts for your device, please reach out to your local seller directly. Note that spare parts for discontinued products may not always be available.
What are the warranty conditions for Pulsar Wildlife products?
Our warranty covers Pulsar Wildlife products for three years from the date of purchase, guaranteeing they are free from defects in materials and workmanship. For rechargeable batteries, the warranty period is one year, which applies to both the batteries included with your device and any purchased separately. If you don’t have a purchase receipt and your warranty card isn’t filled out, the warranty period will start from the manufacturing date plus six months. For more information, please see our warranty page here.
What are the shipping requirements for sending my Pulsar Wildlife device in for repair?
To prevent damage during transit, please pack your device securely in asturdy shipping carton. For a smooth repair process, include the following items:
- A detailed description of the issue and the conditions under which it occurs.
- A copy of the purchase receipt (invoice/bill) showing the purchase date and location.
- Your contact information, including return address, phone number, and contact person’s name.
- The warranty card filled in by the seller.
Is the warranty on my Pulsar Wildlife device transferrable?
Due to strict export policies, the transferability of the warranty may vary depending on national regulations. For specific details, please contact your local seller to understand the warranty transfer options in your country.
I lost my warranty card or it wasn’t filled in by the seller. Do I still have a valid warranty?
Yes, as long as you have proof of purchase, your warranty remains valid. Please contact your seller for assistance and additional warranty support.
How long is repair service available for Pulsar Wildlife products?
We offer repair services for our products for five years from the date of sale. If the sale date is unknown, the service period is calculated from the date of production.
How long does a Pulsar Wildlife device repair take?
We aim to complete repairs as quickly as possible, with a maximum turnaround time of 30 days(plus shipping time). However, the exact repair duration depends on the complexity of the issue and the workload at your local service center. Your seller can provide a more specific repair timeline.
How do I submit a return authorization request?
For return authorization, please contact your seller—they will help you arrange the return. For customers in the United States, you can fill out the return authorization form here.
How do I send my Pulsar Wildlife device for repair?
Due to export restrictions, all Pulsar Wildlife repairs must be handled through your original seller. Please contact your seller directly to arrange for shipping, drop-off, or return of your device for repair.
How can I verify that my Pulsar Wildlife product is authentic?
The best way to ensure you’re purchasing a genuine Pulsar Wildlife product is by buying from our official distributors and authorized dealers. You can find the full list of authorized dealers here. If you have any concerns, please send the serial number of your device tosupport@pulsar-vision.com. Our team will verify the authenticity of your product. The serial number is a 7- to 9-digit number located on your device’s housing. Alternatively, you can find it in the main menu under “Device information.”
How can I find out the cost of a Pulsar Wildlife device repair?
The repair cost for your Pulsar Wildlife device can only be determined after our team inspects the device to assess which parts need repair or replacement. For detailed information about repair costs, please contact your local seller directly.
Does the warranty period get extended while my device is being repaired?
Yes, the warranty period is extended to account for the time your device spends in repair. Once you receive the device back, the total warranty duration will reflect this extension.
Do Pulsar Wildlife products come with an international warranty?
Due to strict export regulations, the warranty for Pulsar Wildlife products is only valid in the country where the product was purchased. We recommend buying through authorized local dealers to ensure full warranty coverage.
Do I need to register my Pulsar Wildlife device to activate the warranty?
If you purchase your Pulsar Wildlife product from an official distributor or dealer, a warranty card will be included, and no additional registration is required. Be sure to keep your purchase receipt as the warranty starts from the date of first purchase. For customers in the United States, you have the option to register your product here. Registration is optional, but it allows you to keep a digital record, so you won’t need to retain the physical receipt for warranty validation.
Can the external appearance of my Pulsar Wildlife device be restored?
Absolutely! While wear and tear on the exterior of your device isn’t covered by warranty, we offer paid repairs for restoring its appearance. To arrange a return for appearance repair, please reach out to your seller directly.
Can I upgrade my old Pulsar Wildlife device to a newer model?
Unfortunately, currently it is not possible to upgrade any of the Pulsar Wildlife devices, but we are working on providing this feature in the nearest future.
Can I send my Pulsar Wildlife device directly to you for repairs?
Due to strict export control regulations on thermal vision devices, all returns and repairs must be processed through your local distributor or dealer.
Can I repair my Pulsar Wildlife device myself? Can you provide technical drawings or electronic components?
Pulsar Wildlife devices are advanced, high-tech products, and repairs should be handled by trained professionals. For repair assistance, please contact your seller directly, who can arrange a return for repair. Due to the complexity of our devices, we do not sell individual components or parts, and technical drawings are considered proprietary information.
Is the warranty transferrable?
Warranty transferability may be subject to national legislation. Please contact your local seller for information.
Thermal Vision
Why does my image freeze from time to time? Is it a defect?
No, this is not a defect. The image freezing is part of the calibration process, which ensures optimal image quality. By default, the calibration mode is set to Automatic, meaning the device decides when calibration is necessary. You can switch to Manual mode in the Main Menu > Calibration Mode if you prefer to calibrate the riflescope yourself based on image quality. When using Manual mode, always close the lens cover before calibrating. However, we recommend keeping the calibration mode set to Automatic for convenience and consistent performance. For more details, refer to the user manual for your thermal device.
Can I measure the temperature of hot objects using my Pulsar thermal imaging device?
Our devices are designed for thermal imaging butdon’t include a temperature measurementfunction. If you need precise temperature readings, you might want to look into specialized thermal cameras.
Why is there no sound when playing videos on iOS devices, even though the microphone is on?
To resolve this issue, follow these steps:
- Ensure that your device is running the latest firmware. If not, update it by checking for updates here.
- If the firmware is up-to-date but the issue persists, download the video to your iPhone and use an alternative media player like VLC to play the file.
Why is the image quality worse at low temperatures compared to positive temperatures?
At positive temperatures, objects and backgrounds warm up at different rates, resulting in better temperature contrast for thermal imaging. However, at low temperatures, objects and the environment tend to cool to similar temperatures, reducing contrast and leading to less detailed images.
Why does the unit drain batteries when it’s switched off?
If your unit appears to drain the battery when off, check the following:
- Ensure the device is fully switched off by holding the ON/OFF button for more than 3 seconds until a countdown appears. Pressing the button for less than 3 seconds activates “Display Off” mode, which still consumes power.
- Confirm your device has the latest firmware installed for optimal energy efficiency.
- If storing the device for a long period, note that batteries naturally lose charge over time. Follow the user manual to maintain battery health.
Why does the device body get hot during operation?
During use, the electronic components inside a Pulsar device naturally generate heat. To prevent overheating, every device features a metal radiator that dissipates heat from internal parts. The warmth you feel on the device’s body is this dissipated heat and is completely normal.
What is the service life of thermal devices?
The service life of a Pulsar device varies depending on its use and care. While all devices come with a three-year warranty covering free repairs for manufacturing defects, they are known to last well beyond this period. To maximize your device’s lifespan, follow the operation guidelines, adhere to maintenance and cleaning recommendations, and use only authorized service centers for repairs if needed.
Does a Pulsar thermal imager emit radiation? Is it dangerous?
No, Pulsar thermal imagers are completely safe to use. They do not emit any radiation—instead, they are receivers. The device collects natural infrared emissions from objects, processes the data, and displays the thermal image on the screen, similar to how a digital camera works.
Do I need permission to travel with a Pulsar thermal imager to other countries?
Yes, thermal imaging devices are classified as export-sensitive products, and their transport across borders is strictly regulated—even within the EU. Before traveling, check with the customs authorities in your destination country to ensure compliance with local laws.
Can I use a thermal imager to see through glass?
Unfortunately, this is not possible. Thermal imaging relies on capturing heat within a specific wavelength range, and glass does not allow infrared radiation (8–14 ɥm) to pass through.
Can bright sunlight damage a Pulsar thermal imager?
Yes, but only under specific conditions. We strongly recommend avoiding exposure to powerful energy sources such as the sun or laser radiation when the lens cap is open, as these can negatively impact the device’s accuracy. Additionally, while Pulsar thermal imagers are designed to operate in temperatures up to +50 °С, using them in higher temperatures may cause damage.
Are the batteries in my Pulsar device charged, or do I need to charge them before first use?
The batteries included with your Pulsar device, or those purchased separately, are partially charged. However, for the best experience, we recommend fully charging the batteries before first use. For detailed battery information, refer to the user manual of your device.
Thermal Imaging Monoculars
Can I have a clip on of both sides of the device?
Yes, the clip can be installed both on the left or on the right side of the Orni housing. You just need to use the hexagonal spanner, supplied with the device, and secure the clip with the screw.
Is the Orni XG35 upgradeable?
At the moment, the Orni XG35 does not have this option.
How should I charge the device?
The internal battery can be charged using the USB cable. The external battery can be charged via the USB cable when installed in the device or using the APS5 battery charger (available separately).
What is the advantage of Orni XG35 over Alaris XG30?
Compared to Alaris XG30, Orni XG35 has the following advantages:
- Powerful next-gen built-in laser rangefinder featuring 1500 m measuring distance.
- AMOLED display with higher resolution – 1024×768 pix.
- Orni XG35 is the first Pulsar monocular with a digital image stabilization feature.
Image stabilization eliminates motion blur and the effects of shaky hands, reduces eye strain, and improves comfort during prolonged use, especially on moving platforms like vehicles or boats, by keeping the image steady despite external motion.
- Orni XG35 guarantees up to 12 operating hours thanks to the dual battery system, combining an integrated internal battery and a removable external battery APS5. Please note that the actual operating time depends on the intensity of using Wi-Fi, video recorder, laser rangefinder, and other features.
- 9 color palettes (additional Green color palette).
- Improved protection rating – IP67 – which means that Orni is both water and dust-resistant.
Modern, functional design:The Orni has an ambidextrous, symmetrical housing design, ensuring one-hand operation. The removable belt-clip and hand strap can be attached to either side of the housing allowing users to customize the device to their preferences. Meanwhile, the focusing wheel is placed next to the eyepiece, allowing users to focus the image with the same hand that’s holding the monocular
What sensor is used in Orni XG35 thermal imaging monoculars?
Orni XG35 monoculars use a new-generation professional-grade, European-made thermal imaging 12-micron 640×480 pixel thermal sensor which provides high-definition image quality.
Where can I find Pulsar Alaris XG30 manual?
You can find detailed manual here: PULSAR ALARIS XG30
Where can I find Pulsar Alaris XQ30 manual?
You can find detailed manual here:PULSAR ALARIS XQ30
Where can I find Pulsar Lumion XL50 manual?
You can find detailed manual here:PULSAR LUMION XL50
Why is image calibration necessary?
Calibration ensures optimal image quality byleveling the background temperature of the microbolometerandeliminating image flawssuch as:
- Vertical stripes
- Ghost images of previous objects
How often is calibration needed?
The longer a thermal imager operates continuously, the less frequent calibration is required.
Calibration intervals depend on operating conditions and image quality.
Why does my image freeze from time to time? Is this a defect?
Image freezing i not a defect—it occurs during the calibration process, which is necessary for maintaining optimal image quality. Understanding calibration modes:
1. Automatic mode (default):
- The software automatically determines when calibration is needed.
- Recommended for consistent performance without manual intervention.
2. Manual mode:
- You can switch to manual calibration in the “Main Menu” > “Calibration Mode.”
- Important: Close the lens cover before performing manual calibration to ensure accuracy.
Recommendation: For convenience and optimal performance, we suggest keeping calibration in automatic mode. Learn more: Refer to your device’s user manual for further details on calibration settings.
Why do I see defective pixels or pixel clusters on my thermal imaging device?
A small number of non-functional pixels (up to 0.5% of the total quantity) is allowed by the sensor and is not considered a defect. However, you can attempt to repair them using the built-in Pixel Repair function.
How to repair defective pixels:
1. Access the Pixel repair menu:
- Open the device menu and select Pixel repair.
2. Use Picture-in-Picture (PiP) mode:
- The screen will display an auxiliary cross in PiP mode.
3. Locate the defective pixel:
- Use the navigation buttons to move the cross to the location of the bad pixel.
- The defective pixel should disappear once the cross is correctly aligned.
4. Confirm the repair:
- Press the ON/OFF button and wait for the “OK” message on the display.
Watch a video guide: For a step-by-step tutorial, watch the Pixel Repair Instructions.
What type of sensor does the Lumion XL50 use?
The Lumion XL50 is equipped with a Lynred thermal sensor (France) featuring:
- Resolution: 1024×768 pixels
- Pixel Pitch: 12 µm
- Thermal Sensitivity (sNETD): <20 mK
What is the warranty period for the device?
Pulsar products feature3-year warranty starting from the date of purchase. If no purchase receipt is available and warranty card is not filled, warranty will start from the date of manufacturing plus 6 months. The warranty period for rechargeable batteries/units(including those included into the package) is one year. More information about warranty here.
What is the User Mode for?
The User Mode function saves selected brightness and contrast settings in the device’s memory providing optimal image quality for the next use of the thermal imager immediately, with no additional adjustments needed. The function is enabled in the main menu of Pulsar thermal imaging devices and remains active until the user disables it. While the function is active, the thermal imaging device will save the latest brightness and contrast settings specific to each observation mode. They are stored in the memory even if you temporarily disable the User Mode. Reactivating it will return the saved brightness and contrast settings.
What is the minimum focusing distance of the Lumion XL50?
The minimum focusing distance of the Lumion XL50 is 5 meters.
What battery does the Lumion XL50 use, and how can I charge it?
The Lumion XL50 is powered by a LPS 7iLi-Ion battery pack with a capacity of 6400 mAh.
Charging options:
1. Wireless charging:
- Use a standard wireless induction charger.
- Important: Remove the battery cap before charging.
2. Wired charging:
- Connect the battery directly to a network adapter via the USB Type-C port.
My image is blurry or out of focus.
Please make sure you have made the following adjustments:
- First, adjust the diopter adjustment on the eyepiece to clearly see the icons on the display and in the status bar.
- Second, adjust the lens focus to see the object of observation clearly. Please note that re-focusing may be required as the distance to the object changes.
- Do the image calibration – either in manual mode (with lens cover closed) or in automatic mode.
- Select the most suitable sensitivity amplification level – Normal, High, or Ultra, depending on the specific observation conditions.
- Go through the different color palletes.
- Manually adjust display contrast and brightness. We recommend keeping those two values at similar levels. A huge difference between them badly affects the image quality.
Is the Lumion designed for left-handed use?
Yes, the Lumion is designed for both left- and right-handed users, allowing comfortable operation with either hand.
I can see a ghost image / residual artifacts of the previous image. What is wrong?
This issue occurs if you use manual calibration without closing the lens cover. To avoid ghost images, always close the lens cover during manual calibration. If you prefer not to close the cover, switch to the automatic calibration mode.
I can hear a clicking sound during calibration. Can I turn it off?
The clicking sound is normal when using automatic or semi-automatic calibration modes. It indicates that the device is recalibrating for optimal image quality. If you find the sound distracting, you may switch to manual calibration mode, which eliminates the clicking. Be sure to close the lens cover during manual calibration to avoid ghost images on the display.
How do I update the firmware in my Alaris?
Follow these steps to update your Alaris firmware: Step-by-step instructions:
1. Download the Wild Vision app:
- Get the app for free from Google Play or the App Store.
2. Connect your Alaris to your smartphone or tablet:
- Ensure a stable connection between your Alaris and mobile device.
3. Launch the Wild Vision app:
- Go to the “My Devices” section.
- Select your Alaris device and press “Check Updates.”
4. Download and unstall the epdate:
- If your Alaris is connected to your phone, enable Mobile Data Transfer (GPRS/3G/4G/5G) to download the update.
- If your Alaris is listed in “My Devices” but not connected, you can use WiFi to download the update.
5. Complete the update process:
- Wait for the update to download and install. The device will automatically reboot once the installation is complete.
How do I switch between color modes?
To change the color modes on your device:
- Open the menu on your device.
- Navigate to the “Color Modes” menu item.
- Select your desired color mode from the available options.
How do I activate the warranty for my Lumion?
You don’t need to take any additional steps to activate the warranty.
1. Warranty details:
- When you purchase a Pulsar device from an exclusive distributor or its dealer, you receive a warranty card with your device.
- The warranty starts from the date of the first purchase.
2. Keep your payment receipt:
- Retain your purchase receipt as proof of the warranty period.
3. For service inquiries:
- Contact your seller for all service-related questions .For US customers: Reach out to Pulsar’s US distributor, Sellmark, for assistance.
How can I activate zoom on Lumion device?
To change the magnification on your device, turn the digital zoom adjustment ring located on the objective lens.
Does the unit feature Image Boost?
The unit does not have Image Boost as a standalone feature. However, similar functionality is incorporated into the image amplification levels, enhancing image clarity and detail.
Does the Alaris XQ30 have a laser rangefinder?
The Alaris XQ30does not feature a laser rangefinder(LRF). However, it includes a stadiametric rangefinder, which allows users to estimate the approximate distance to an object of a known size with reasonable accuracy.
Can the Lumion be used with a tripod?
Yes, the Lumion can be mounted on a tripod.
Can the Alaris series be equipped with a rangefinder?
No, the Alaris series cannot be equipped with a rangefinder. Alternative models with a rangefinder:
- If you need a laser rangefinder (LRF), consider the Ventex series or the Orni XG35.
Can I restore a previous firmware version on your devices?
Restoring a previous firmware version is not supported on Pulsar devices. Once updated, the firmware cannot be downgraded to an earlier version.
Can I change the lens to one with 1x magnification?
No, the Alaris series does not support interchangeable lenses. It is not possible to replace the lens with a1x magnification option.
Can I buy electronic components to upgrade my device myself?
Pulsar does not sell electronic components for self-upgrades. To upgrade your device, you need to send it to our service center for professional assistance.
Thermal Imaging Binoculars
How should I charge the device?
The internal battery can be charged using the USB cable. The external battery can be charged via the USB cable when installed in the device or using the APS5 battery charger (available separately).
Where can I find Pulsar Ventex XP35 manual?
You can find detailed manual here:PULSAR VENTEX XP35
Where can I find Pulsar Ventex XT50 manual?
You can find detailed manual here:PULSAR VENTEX XT50
Why is my Ventex not measuring distance correctly?
The accuracy of distance measurement depends on several factors. Consider the following points:
1. Target surface reflection:
- Measurement accuracy and maximum range depend on the reflectivity of the target surface.
- Reflectivity is influenced by surface texture, color, size, and shape.
- Bright or shiny surfaces reflect better than dark or matte surfaces.
2. Environmental conditions:
- kLight conditions, fog, haze, rain, or snow can affect measurement accuracy.
- Ranging performance may degrade in bright sunlight or when pointing the device toward the sun.
3. Target size and distance:
- Measuring the range to a small-sized target is more challenging than to a large one, especially at distances greater than 400 meters.
4. Stabilization for long-distance measurement:
- For small targets at long distances, stabilize the device by resting your elbow on a solid surface to counter hand tremors and ensure the beam accurately hits the target.
Why is my image blurry or out of focus?
To resolve blurry or out-of-focus images, follow these steps:
1. Adjust dioptre and lens focus:
- Dioptre adjustment: Rotate the eyepiece dioptre rings to clearly see the icons on the display and the status bar.
- Lens focus: Adjust the lens focus to ensure the object is clear. Re-focus as the distance to the object changes.
2. Perform image calibration:
- Manual mode: Close the lens cover and calibrate manually.
- Automatic mode: Let the device handle calibration automatically.
3. Optimize amplification levels:
- Select the appropriate amplification level (“Normal,” “High,” or “Ultra”) based on observation conditions.
4. Experiment with color palettes:
- Switch between different color palettes to find the most suitable one for your environment.
5. Adjust contrast and brightness:
- Keep contrast and brightness at similar levels for optimal image quality. Avoid a large disparity between the two settings.
6. Check the Smoothing Filter:
- If needed, toggle the Smoothing filter on or off to improve image clarity.
Why is image calibration necessary?
Calibration is essential to:
- Level the microbolometer’s background temperature, ensuring consistent performance.
- Eliminate image flaws, such as vertical stripes or ghost images of previously viewed objects.
Calibration frequency:
- The intervals between calibrations depend on operating time: Longer operating periods require less frequent calibration.
Why doesn’t my Ventex work when looking through glass, such as in a car or at home? How can I solve this issue?
Thermal imagers, including the Ventex, cannot see through glass because glass does not allow infrared radiation in the8–14 µm range(used in thermal technology) to pass through. Solution: To use your thermal imager effectively, avoid attempting to observe through glass. Instead, position the device in an open environment without glass barriers. Learn more: For additional details, visit the Thermal Vision FAQ.
Why does the display turn off when I move the device away from my face?
The display turns off due to the proximity sensor detecting that the device is no longer near your face. How to manage the proximity sensor:
1. Turn off the proximity sensor:
- Go to the device settings and disable the proximity sensor. For detailed instructions, visit the Ventex Manual.
2. Manual display control:
- When the proximity sensor is disabled, you can manually turn the display on/off by pressing the ON/OFF button.
Why do I see a ghost image or residual artifacts from the previous image?
This issue occurs because themanual calibration modeis being used without closing the lens cover during calibration. How to fix it:
1. Close the lens cover during manual calibration:
- Ensure the lens cover is closed fully when performing manual calibration.
2. Switch to automatic calibration mode:
- If you prefer not to close the lens cover manually, enable the automatic calibration mode, which performs the process automatically.
Why do I hear a clicking sound during calibration, and can I turn it off?
The clicking sound is normal inautomaticandsemiautomatic calibration modesand cannot be turned off. Solution to avoid the sound:
- Switch to manual calibration mode to eliminate the clicking noise.
- Important: When using manual calibration, ensure the lens cover is closed during calibration to prevent ghost images or residual artifacts on the display.
For further details, refer to your device’s user manual.
What type of battery does the Ventex use?
The Ventex is powered by two rechargeable batteries:
- Built-in battery with a capacity of 4 Ah.
- Replaceable battery with a capacity of 3.2 Ah.
What should I do if there are defective pixels or pixel clusters on the screen of my thermal imaging device?
To address defective pixels or pixel clusters on your thermal imaging device:
1. Use the pixel repair function:
- Most thermal imagers include a pixel repair menu option to fix defective pixels.
- Refer to your device’s user manual for detailed instructions.
2. Watch a video tutorial:
- View sample video instructions here: Pixel Repair Instructions.
What should I do if the menu button on my binoculars doesn’t respond?
If the menu button is unresponsive, try these steps:
1. Remove and re-insert the external battery:
- Take out the battery, wait a few seconds, and re-insert it securely.
2. Restart the binoculars:
- Turn the device off and back on.
3. Press the menu button again:
- Check if the menu button responds after restarting.
If the issue persists, reach out to our support team at support@pulsar-vision.com.
What should I do if my Ventex doesn’t turn on?
If your Ventex binoculars won’t turn on, try the following steps:
1. Perform a reset:
- Press and hold the ON button for 15 seconds. This should restart the device.
2. Check the battery:
- If the device still doesn’t turn on, the internal battery may be empty.Charge the internal battery or connect an external power source, such as a fully charged power bank.
3. Contact support if needed:
- If the issue persists, reach out to our support team at support@pulsar-vision.com.
What is the Ventex housing made of?
The housing of the Ventex is constructed from high-quality reinforced magnesium alloy, ensuring durability and a lightweight design.
What are the warranty conditions for the Ventex?
The warranty conditions for the Ventex are as follows:
1. Device warranty:
- The Ventex is covered for three years from the date of purchase.
2. Rechargeable battery warranty:
- Warranty for rechargeable batteries (supplied with the device or purchased separately) is one year.
- The internal battery in the Ventex has a three-year warranty.
3. Without a purchase receipt or warranty card:
- If no purchase receipt or warranty card is available, the warranty period begins six months after the manufacturing date.
For more details, visit the Warranty and Service Page.
The external battery falls out of the Ventex binoculars.
Please make sure the battery is installed correctly as recommended: Before installing the battery, make sure that there is an undamaged rubber insulating ring on the battery. The ring is designed to protect your device from moisture getting inside. Damage to the device due to a missing ring is not covered by the warranty. Install the battery into the battery compartment that a pictogram in the form of a “dot” on the battery on the left. You will hear a click when the battery is placed correctly.
My image freezes from time to time. Is this a defect?
In the course of the calibration process the image freezes on the screen – this is normal and not a defect. Default calibration mode is “Automatic” (the software decides when calibration is necessary) but you can change it to “Manual” mode in the “Main menu” => “Calibration mode” to calibrate the binoculars when you need to based on actual image quality. Please close the lens cover prior to manual calibration. We recommend using automatic mode all the time. Please read more about calibration in the user manual for your thermal device.
What are the main advantages of Ventex XP35 compared to other Pulsar binoculars?
The Ventex XP35 stands out as the most compact and lightweight model in the Ventex series. It features an exceptionally wide field of view (17.8 °), allowing you to scan vast areas with ease, maintain terrain awareness, and reduce eye fatigue, even during prolonged use. It is equipped with our European-made Lynred sensor boastings NETD <18 mK, which ensures highly detailed imaging even in challenging weather conditions like rain, fog, or cold.
How do I update the firmware version for my Ventex?
Follow these steps to update your Ventex firmware. Step-by-step instructions:
1. Download the Stream Vision app:
- Get the app for free from Google Play or the App Store.
2. Connect your Ventex to your smartphone or tablet:
- Ensure a stable connection between your Ventex and mobile device.
3. Launch the Stream Vision app:
- Go to the “My Devices” section.
- Select your Ventex device and press “Check Updates.”
4. Download and unstall the epdate:
- If your Ventex is connected to your phone, enable Mobile Data Transfer (GPRS/3G/4G/5G) to download the update
- If your Ventex is listed in “My Devices” but not connected, you can use WiFi to download the update.
5. Complete the update process:
- Wait for the update to download and install. The device will automatically reboot once the installation is complete.
Additional help: for detailed guidance, watch the video instructions.
How do I switch color modes?
To switch between color modes:
- Open the menu of your Pulsar device.
- Navigate to the menu item labeled “Color Modes” and select it.
- Choose your preferred color mode.
For detailed instructions and additional information, please refer to the user manual.
How do I activate the warranty for my Ventex?
You don’t need to take any additional steps to activate the warranty.
1. Warranty details:
- When you purchase a Pulsar device from an exclusive distributor or its dealer, you receive a warranty card with your device.
- The warranty starts from the date of the first purchase.
2. Keep your payment receipt:
- Retain your purchase receipt as proof of the warranty period.
3. For service inquiries:
- Contact the your seller for all service-related questions.
- For US customers: Reach out to Pulsar’s US distributor, Sellmark, for assistance.
Does the rangefinder use a safe laser?
Yes, all of our products, including the Ventex XP35, feature a Class 1 Safety laser compliant with the IEC60825-1:2014standard. This ensures the laser is harmless to the eyes under normal operating conditions. However, as a precaution, please avoid looking directly at the emitting lens of the rangefinder.
Can the Ventex XP35 be used with a tripod?
Yes, the Ventex XP35 is equipped with a1/4″ tripod mount for stable usage with a tripod. Instructions for Installation: Follow the detailed steps for installing the Ventex on a tripod by visiting the Ventex XP35 Manual.
Can I restore the previous firmware version on my device?
No, it is not possible to restore a previous firmware version on Pulsar devices.
Can I connect the Ventex binoculars directly to a laptop using the supplied USB cable to download video files?
Yes, you can connect your Ventex binoculars to a computer using the supplied USB cable.Steps to Transfer Files:
- Connect the binoculars to your laptop using the USB cable.
- When prompted on the binoculars’ screen, select “Use as memory card.”
- Access the video files from your laptop’s file explorer.
For more details, refer to the Ventex Manual.
Accessories
Why is the LED on my charger always red? Is this normal?
A continuously red LED typically indicates that the battery may be deeply discharged.Solution: Keep the battery in the charger for several hours to allow it to recover. Then, remove and re-insert the battery.
- If the LED starts blinking green, the battery is functioning properly.
- If the LED remains red, the battery is defective and should not be used for safety reasons.
Why doesn’t my battery last long?
The following conditions may affect battery life:
1. Low external temperature. The lower the temperature, the shorter the battery life.
2. Using the full set of additional functionality of the device: Wi-Fi, video recording, and rangefinder reduces battery life.
3. Incorrect storage: we recommend to store the battery at a charge of 40-50%.
4. Long-term storage without using the battery: the battery must be regularly charged and discharged to maintain capacity.
5. The number of charge-discharge cycles of the battery is 500: after 500 cycles, the battery capacity decreases by 20%.
Can I charge an IPS/APS battery while it’s installed in the device?
Yes, you can charge an IPS/APS battery while it is installed in the device. However, for optimal results:
- Turn off the device before charging to ensure safety and efficiency.
- Charging with the supplied battery charger is recommended, as it provides a significantly faster charge compared to in-device charging.
Application
Wild Vision End User License Agreement (June 23, 2017)
Wild Vision Privacy Policy (2025, October 10)
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